Refund policy

Return & Refund Policy

Request a return or report an order issue within 30 days of receiving your order.

Damaged, defective, incomplete, or incorrect orders

Contact support@funcarscale.com within 30 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping label. Our team reviews the issue and arranges a replacement or refund. Approved replacements for damaged, defective, incomplete, or incorrect orders are provided at no extra product or shipping cost.

Other quality concerns

Contact support within 30 days of delivery with your order number and clear photos. Our team reviews the issue and helps arrange a return, replacement, or refund.

Return condition

Returned items must be unused, undamaged, in their original condition, and in their original packaging. Proof of purchase is required. Contact support for return approval and instructions.

Return shipping and original shipping fees

For approved returns other than damaged, defective, incomplete, or incorrect orders, the customer pays return shipping. Original shipping fees are non-refundable. Our team provides the return instructions.

Non-returnable items

Used items, items damaged through misuse or improper handling, items outside the 30-day request window, items not in their original condition, clearance items, and custom orders cannot be returned.

Refund timing

Approved refunds are issued to the original payment method after the return is received and inspected. For refunds that do not require a return, our team confirms the refund directly. Your bank or card provider processes the credit.

Contact

Email support@funcarscale.com for return and refund help.