Refund policy
Return & Refund Policy
You may submit a return or order-issue request within 30 days of receiving your order. This is a return request window, not an unconditional return guarantee. Eligibility depends on the reason for the request and the condition of the item.
Damaged, defective, incomplete, or incorrect orders
Contact support@funcarscale.com within 30 days of delivery. Include your order number, a brief description of the issue, and clear photos of the product, packaging, and shipping label. If the issue is approved, we will provide instructions and offer an appropriate replacement or refund. Approved replacements for damaged, defective, incomplete, or incorrect orders are provided at no extra product or shipping cost.
Other quality concerns
Contact support within 30 days of delivery with your order number and clear photos. We will review the issue and confirm whether a return, replacement, or refund is available.
Change-of-mind requests
Refunds are not available for buyer's remorse or change-of-mind requests under the current policy.
Return condition
When a return is approved, the item must be unused, undamaged, in its original condition, and in its original packaging. Proof of purchase is required. Items returned without prior approval will not be accepted.
Return shipping and original shipping fees
For an approved return that is not caused by a damaged, defective, incomplete, or incorrect order, return shipping is the customer's responsibility. Original shipping fees, if any, are non-refundable. Do not purchase return postage until support confirms whether a return is required and provides the return instructions.
Non-returnable items
Items that are used, damaged through misuse or improper handling, returned after the 30-day request window, or not in their original condition are not eligible. Clearance items and custom orders, if offered, are also not eligible.
Refund timing
Approved refunds are issued to the original payment method after the returned item is received and inspected when a return is required. Banks and card providers may take additional business days to post the refund.
Contact
Email support@funcarscale.com before returning any item.